Heartbeat Kids terms

These are the terms you agree to when you make a Heartbeat Kids account. "You" means the adult who holds the account. "We" means Freedom! Family Limited, the company that makes Heartbeat Kids. It is registered in Hong Kong.

Accepting these terms

  • When you sign up, you agree to these terms and to the privacy notice. If you don't agree, don't sign up.
  • You can close the account at any time.

One account for every app

  • One Heartbeat Kids account works in every Heartbeat Kids app, such as Numbula. You sign up, log in, set the grown-up PIN and pay here, at accounts.heartbeat.kids.
  • Your account has one list of children. Add a child once, and every app sees them. Delete a child, and every app deletes them.
  • Each app keeps its own learning data, such as a child's answers and progress.
  • Each app has its own data terms. The app asks you to accept them the first time you open it. We record your yes.

Who holds the account

  • An adult aged 18 or over holds every account. That is the child's parent or guardian, or an adult with the parent's or guardian's permission.
  • A child can't hold an account. Children use the apps through your account.
  • Before you add a child, we email you a code. Typing the code is your consent as a parent. An account that never gives consent is deleted after 14 days.
  • Keep your password and grown-up PIN to yourself. You answer for what happens on the devices you sign in or hand to a child.

The grown-up PIN

  • You pick a grown-up PIN after you sign up. An app asks for it before it opens its grown-up screens, and before it unlocks for your family.
  • The PIN is checked here, for every app. Too many wrong tries pause it for a while.

Plans and prices

  • Free: the free part of every app, for 1 child. In Numbula, that is chapters 1 to 4 and their printable worksheets.
  • Numbula: all of Numbula, for up to 4 children. It costs $3.99 a month, or $43.99 a year. It opens no other app.
  • All apps: every Heartbeat Kids app, all of it, for up to 4 children. It isn't on sale yet.
  • Prices are in US dollars, plus sales tax where it applies. Stripe shows the total before you pay.

Paying

  • You pay through Stripe, on Stripe's own page. We never see your card.
  • A plan renews each month or each year, as you chose, until you cancel it. Stripe's page shows these renewal terms, and you tick a box to agree before you pay.
  • After you pay, we email you a confirmation: the plan, the price, how it renews and how to cancel.
  • Cancel or change your plan any time in Manage billing on your account page. It opens Stripe's billing portal.
  • A cancel takes effect at the end of the period you have paid for. You keep the plan until then.
  • We don't refund part of a period. This doesn't affect your rights under your country's consumer law.
  • If a payment fails, you keep your plan while Stripe tries the card again. If it keeps failing, the account goes back to Free.
  • If your plan has room for fewer children than you have, the others are paused until you choose them or change plan. Nothing of theirs is deleted.

Price changes

  • Before your price changes, we email you at least 30 days ahead.
  • The new price starts at your first renewal after those 30 days.
  • You can cancel before then, and pay nothing more.

Fair use

  • Don't use Heartbeat Kids to break the law.
  • Don't use it to find or contact a child.
  • Don't guess codes, passwords or PINs that aren't yours.
  • Don't overload the service, probe it for weaknesses, or copy it.

Closing the account

  • Close the account on your account page whenever you like. Every app signs you out at once.
  • If you pay, closing stops the plan renewing. You get no refund for the rest of the period.
  • We wait 30 days. Until then, log in and choose to keep the account.
  • After 30 days we delete the account and every child on it. We tell every app to delete its data too, and we keep asking until each one has.
  • An account that no app has used for 24 months is deleted the same way. We email a warning 30 days before. An account that pays for a plan isn't deleted this way.

Liability

  • We build Heartbeat Kids with care, but we can't promise it will always work.
  • As far as the law allows, we aren't liable for indirect loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
  • Nothing in these terms takes away a right the law gives you as a consumer.

Governing law

  • These terms are governed by the law of Hong Kong.
  • If you are a consumer, you keep the protections of your own country's law, and you can bring a claim in its courts.

Changes and contact

  • If we change something that matters, we put a new date on this page and email you before the change takes effect.
  • Freedom! Family Limited, Room 1501, Prosperity Tower, 39 Queen's Road Central, Hong Kong. Phone +852 2110 0990.
  • Write to [email protected] about anything in these terms. A person reads it.